At BExclusive, each product is thoughtfully handcrafted in small batches with care and attention to detail. We want you to feel confident in your purchase and enjoy every part of your experience with us.
Due to the personal nature of our body care and home fragrance products, all sales are final. We do not accept returns or exchanges for changes of mind, scent preferences, or products that have been opened or used.
If your order arrives damaged, contains an incorrect item, or there is an issue with your purchase, please contact us at hello@bexclusive.shop within three (3) business days of delivery.
Please include your order number, a description of the issue, and photographs when applicable. We will review your concern and determine the appropriate resolution, which may include a replacement or refund.
Our Body Butter is handcrafted with ingredients that are sensitive to high temperatures. During the warmer months, exposure to heat in transit may cause the product to melt or change in texture, affecting the experience we want you to enjoy.
To help preserve its quality, Body Butter is available for local pickup only from June 1 through September 30 and will not be shipped during this period.
Other BExclusive products, including Body Oil, Body Polish, and Room + Linen Spray, will remain available for shipping during these months, subject to product availability and any applicable shipping restrictions.
Local pickup is available for eligible products and orders. Pickup instructions will be provided once your order is ready.
We value your experience and are happy to assist with questions about your order.
Please contact us at hello@bexclusive.shop.
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.
Elevated Everyday Luxury.